WSCAD-Software – Maintenance and Support

Services with vision and essential added value

We are continuously developing the WSCAD software and integrating the latest technologies so that you can implement your projects efficiently and cost-effectively. Each new software release brings immediate additional benefits with the new features and innovations. The maintenance agreement is therefore an integral part of the WSCAD software. It provides, inter alia:

  • Technical Support – depending on the program version, by email, phone and remote access
  • Constantly updated Software (up-to-date)
  • Free updates
  • Extensive concomitant data (symbols, parts of various manufacturers)
  • Access to the WSCAD User Forum
  • Access to the password-protected download area
  • Adaptation to new standards and regulations
  • Predictable IT costs
http://www.wscad.com/wp-content/themes/salient/css/fonts/svg/basic_clock.svg

Within

10 Minutes

We solve 80% of all requests.
This is our understanding of customer orientation and efficiency.

 

http://www.wscad.com/wp-content/themes/salient/css/fonts/svg/basic_clock.svg

Within

2 Hours

We solve an additional 15%.
In other words 95% of all requests are solved within 2 hours.

 

http://www.wscad.com/wp-content/themes/salient/css/fonts/svg/basic_clock.svg

Within

12 Hours

we solve an additional 4% of requests.
And for the remaining 1%, we work intensely to provide solutions.

 

A tailor-made solution

Since the requirements for support services and response times vary on an individual basis, we respond flexibly to you and offer our support at three attractive levels: Basic, Plus and Premium. Because your needs are what matters most!

Basic Maintenance

Each newly acquired software license automatically includes the basic maintenance for a minimum of 24 months. This entitles you to receive automatic product improvements (patches) and software updates for new WSCAD versions. Our specialists respond to questions within 48 hours or faster. In addition, you have access to wscaduniverse.com with over 1.1 million parts and related data from more than 125 manufacturers. You can easily filter, find, and insert finished part data directly from the WSCAD application into your plans – it doesn’t get easier and faster than that!

Plus Maintenance

At this maintenance level, you receive an exclusive customer card with a separate telephone number and a preferred e-mail address. Our response time is a maximum of four hours. You will also receive a number of useful benefits: For example, a 10% discount on all services offered by WSCAD Global Business Services. Plus two online update trainings per year with valued at 790.00 EUR. In addition, we also create part data for you for 10 items of your choice per year valued at approx. 500.00 EUR.

Premium Maintenance

Our highest maintenance level with a response time of two hours or less. You now have a personal contact in our Support Department. On services offered by WSCAD Global Business Services, you now receive a 15% discount, and we create part data for 20 items of your choice per year. You can thus look forward to meeting your ever-changing and growing demands calmly.

Grey
  • Access to our expert hotline
  • Improvements to the current software
  • Updates to new software versions
  • Response times
    innerhalb der Supportzeiten
  • wscaduniverse.com - Use of over 1.1 million symbols and part data from more than 125 manufacturers directly from within the WSCAD application
  • Free creation of part data
    Sofern der Hersteller diese gegenüber WSCAD veröffentlicht
  • Help in remote mode via TeamViewer for complex issues
  • Two online update training sessions per year worth a total of €790. -
    Festgelegte Termine, nicht genutze Trainings verfallen nach 12 Monaten
  • Discount on WSCAD services
    Für die Dauer des Vertrages, Nachlass auf den Listenpreis
  • Separate phone number and preferred email address, incl. customer card
  • Personal contact in WSCAD Support

Maintenance

BG
  • Mo.-Do. 08:30 - 17:00 Fr. 8:00 - 12:00
  • Yes
  • Yes
  • 48 Hours
  • Yes
  • --
  • --
  • --
  • --
  • --
  • --

Plus Maintenance

BG
  • Mo.-Fr. 08:30 - 17:00
  • Yes
  • Yes
  • 4 Hours
  • Yes
  • Part data for 10 items per year
  • Yes
  • Yes
  • 10% discount on all services WSCAD
  • Yes
  • --

Premium Maintenance

BG
  • Mo.-Fr. 08:30 - 17:00
  • Yes
  • Yes
  • 2 Hours
  • Yes
  • Part data for 20 items per year
  • Yes
  • Yes
  • 15% discount on all services WSCAD
  • Yes
  • Yes

Technical Support is available exclusively to customers with a valid software maintenance agreement. You will receive your maintenance and technical support from where you purchased your WSCAD license. The exclusive telephone numbers for the Plus Maintenance and Premium Maintenance agreements can be found in your documentation.

Support Germany

WSCAD electronic GmbH

Telefon: +49 (0) 8131 / 3627 – 99

*** Die exklusiven Telefonummern für den Wartung Plus oder Wartung Premium Vertrag entnehmen Sie bitte Ihren Unterlagen

*** Fax: +49 (0) 8131 / 3627 – 51

support(at)wscad.com

28. – 30. November: SPS IPC Drives

Support Switzerland

WSCAD Switzerland GmbH

Telefon: +41 44 515 6590

office(at)wscad.ch

M+S Industrielle Automation

Telefon: +41 052 243 01 01

Fax: +41 052 243 01 05

info(at)msia.ch

Support Austria

WSCAD Software GmbH

Telefon: +43 (0) 3136 / 818 00 – 21

Fax: +43 (0) 3136 / 818 00 – 20

support(at)wscad.at

If you have any questions or need more information, please contact us by phone at +49 (0) 8131 / 3627-98 or via email at sales@wscad.com. We look forward to hearing from you. We’re here to help.

I would like
an offer

Download the demo
version now

WSCAD
Worldwide